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MetaTrader Symbol(s) getting removed when stop and start

Posted: Fri Jan 14, 2022 4:21 pm
by sudha0007
I have added the MetaTrader Symbol(s) after adding the TWS symbols. But after closing the MTIB order copier
and again starting it, all the MetaTrader Symbol(s) and Shares per lot are getting removed. Is it a natural phenomena?
is it normal? or there is some system issues, that needs to be fixed from your end. It is little difficult to add all the
meta trader symbol(s),everytime it gets started. please help.
error3.png
error3.png (176.94 KiB) Viewed 18406 times

Re: MetaTrader Symbol(s) getting removed when stop and start

Posted: Fri Jan 14, 2022 6:37 pm
by board_admin
No, this should not be case and i can't reproduce this.


Please describe the procdure adding MT symbol and setting multiplier.
There is always a default multiplier but yours is empty.

Re: MetaTrader Symbol(s) getting removed when stop and start

Posted: Sat Jan 15, 2022 12:33 am
by sudha0007
I just double clicked on the space under MetaTrader Symbol(s) and manually enter the symbol name. Similarly default multiplier is 1. I chaged this to 25. But when i close the application and restart same, the MetaTrader Symbol(s) are getting removed and the shares per lot is changed to 1. Please guide to fix the issue.

Re: MetaTrader Symbol(s) getting removed when stop and start

Posted: Sat Jan 15, 2022 12:35 am
by board_admin
Please open TeamViewer from help menu of copier. Provide id and pw.
Will have a quick look onto machine. Thank you

Re: MetaTrader Symbol(s) getting removed when stop and start

Posted: Sun Jan 16, 2022 4:52 am
by sudha0007
Thanks. I think now its working.